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Frequently asked questions

Answers about UAE delivery, free shipping above AED 400, secure payments, and authentic handmade products.

Do you deliver in the UAE?

Yes. We offer UAE delivery to all Emirates. Authentic Khan Al Saboun products are handmade in Lebanon and fulfilled for UAE customers.

When is UAE delivery free?

FREE UAE DELIVERY on orders above AED 400. Smaller orders may include a delivery fee shown at checkout.

How long does delivery take?

Most UAE orders arrive within 1–5 business days after dispatch. We will confirm your order by email.

Are payments secure?

Yes. Checkout uses Shopify’s secure payment methods. Prices are shown in AED. We do not store full card numbers.

Are the products authentic?

Yes. We only sell authentic Khan Al Saboun products, handmade in Lebanon using traditional methods and natural ingredients.

How do I reach UAE WhatsApp Support?

What is your return policy?

Unused items in original packaging can be returned within 14 days of delivery. See our Returns Policy or contact WhatsApp to start a return.

Can I order gift boxes?

Yes. Shop Gift Boxes from the header or footer. Gift sets are authentic Khan Al Saboun products, handmade in Lebanon.

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